For this, you can access Control Center, by swiping up from the bottom of the screen. Please contact your Internet Provider for assistance. The instructions to do so vary for different router manufacturers. If you are connecting to your home WiFi, you need to open the 5 UDP ports, used by Qustodio's VPN on your Router Firewall.However, it is possible to resolve this by following the steps provided below. To prevent users from completely losing internet access on their iOS device, Qustodio checks if the network is compatible during the installation, and if it is not, it completely blocks its own installation. If you can connect to the cellular data but you have trouble connecting to the WIFI, please note some networks (especially public ones like those of hotels, bars, restaurants, etc.) do not allow Qustodio's VPN connection and will block all access to the internet. Turn on the toggle next to Qustodio Kids. Scroll down to see a list of apps under Cellular Data.Ĥ. If you are having issues connecting to your mobile network when Qustodio Kids App is installed on the device, please m ake sure cellular data is enabled for Qustodio by following these steps:ģ. If you are experiencing connectivity issues with Qustodio for iOS, please follow these steps. Important: This article will no longer be updated but will remain online for references.

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